Customer Care and Account Management for Customer Service Representatives
In today’s fast-moving, highly competitive environment, meeting dynamic customer needs is paramount. As services are developed, deployed, and upgraded at record speed, market leaders must ensure that every customer experience is exceptional.
Edge Care is Kansys’ online customer care solution that helps you provide excellent customer service and increase customer satisfaction while reducing costs and streamlining operations.
Complete Customer Management Support
Edge Care provides your organization with the needed tools to manage customer inquiries quickly and easily. Using just a web browser, customer care representatives can manage every aspect of the customer interaction, including access to interactive online reporting and invoice information through Edge View, complete account data and corporate hierarchy relationships and time zone and language preferences. Automated email notification is seamless and can be used to send welcome letters, credit card expiration notices, and any other notifications to customers and internal audiences. Finally, at your discretion, all Edge Care capabilities can be made available to customers for self-care using a robust permissions management capability.
- Drag and drop corporate hierarchy management
- Subscribe and unsubscribe to product offerings
- Update contact/address information
- Update payment information including payment methods and payment relationships
- Change passwords
- Change time zones