What is the measure of a good credit and collections system?
Is it measured in increased collector efficiency?
Total cost of ownership?
Ease of use?
The flexibility to adapt to existing and future business processes?
At Kansys, we feel that all of these are important. That is why we developed a full featured Collections system that is as flexible as you need it to be.
The heart of any collection system is in its ability to direct and affect diverse collection activities. The Work Flow is a key component in the Kansys Collections system as it allows you to define specific tasks to be completed in your collections approach. A different Work Flow may be defined for any definitive customer designation such as state, customer type, industry affiliation, or business volumes. A set of rules may be defined for each different Work Flow which specify when letters should be sent, calls should be made, or write-offs are to be recorded. So, whether it is a manual task, such as calling a customer, or an automated one, the system is capable of administering your existing and future collection practices.
The system can be run as a hosted service by Kansys or installed in your office. Either way, all actions are handled via an easy to navigate web access solution.
Two of the most important aspects of collections are when to submit an account to the collection department, and what set of tasks need to be performed on that account. Given the flexible rules and processes that govern the entrance of an account to the system (and all subsequent actions taken), you have the ability to shape the collection system around your business practices.
Using our integrated Reporting engine, a suite of reports provides you with valuable information to monitor account and collector progress. The reports can be delivered via e-mail in a spreadsheet format so that data can be easily re-sorted or combined with other data sources for a more complete view of the system. Additionally, daily and monthly statistics are provided online so that collectors can easily review their progress. This is especially useful for reaching assigned activity targets and collections quotas.
The design of the collection system enables it to tightly integrate with your existing systems. So if your collection scenarios require that additional actions are to be performed in one of those systems, the collection system can automatically perform that action, freeing up valuable time for your collectors.
Kansys Collections provides convenient letter configuration through the integrated reporting engine. Create your own letter templates with variable data points and the Collections system will generate the letters according to your specified Work Flow rules. You may also have a third party print vendor handle all of your printing and mailing functions. The Collections system will provide letter data files and transmit them to the vendor of your choice.