WHEN WE SAY WE UNDERSTAND YOUR PAIN, WE MEAN IT.
Hospitality industry billing systems are an inflexible, disjointed hodge-podge mess which typically are unable to respond to your business needs.
Antiquated Billing Systems Often Consist Of:
Multiple in-house systems which are difficult to maintain
Inflexible Architecture – users cannot define personalized offerings and sophisticated price plans
Decentralized operations which results in additional overhead costs
Manual Processes – which results in additional man-power hours and drives up operating costs
Errors – billing errors and slow dispute resolution processes
Slow introduction of new lines to business
Intra-company billing between subsidiaries, franchisees, corporate and partners
No multiple currency or language support
Limited product catalogs
Large bills with a high volume of charges
Compliance reporting problems / requirements
Lack of centralized care and no self-care ability
BUT IT DOESN’T HAVE TO BE THIS WAY
A Quality Billing System Should:
Support different business models
Franchise Model – as managed hotels or straight subsidiaries
Manage complex relationships between partners and subsidiaries
Manage and compensate partners for any business model
Calculate commissions for travel agents
Support expansion strategy by accelerating the new lines of business (international, new brands, etc.)
Enable Rapid Evolution of your Business Model: moving between brands and modifying contract conditions
Allow for Segmentation of your Offerings: luxury, upscale, mid-scale and economy brands
Provide self-care facilities to franchises and/or subsidiaries to view, manage and report on their commissions and generate statements
Accurately model contractual clauses for all aspects of the financial relationship
The above mentioned characteristics of a quality billing system sound great, but in reality it seems that billing conversions are expensive and timely.
Kansys has been an industry leader in the billing conversion space since our inception back in 1997. Those 20+ years of experience account for over 75 successful conversions and counting.
When we were approached by one of the Top Five International Hotel Chains about a new billing system, we put our knowledge to the test. This hotel company needed a new billing system for new hotel subscriptions, services and charges, we well as intra-company and divisional cross border billing and settlement capabilities. We were able to build the complex manual processing in less than nine months, resulting in realization of service innovation together with processes and organizational efficiency improvements.
THE SYSTEM WAS CAPABLE OF HANDLING:
Complex Intra-Company Billing
Managing multiple currency, taxation, business partitions and local billing operations
Supporting multiple contract models (owned, leased and franchised hotels) within a single system
The System Was Also Able To Monetize:
Subscription and Corporate Service Fees
Trademark Given Right to Use of the Brands
Support Services in Region
Services Related to Marketing Campaigns
Booking Through Distribution Platforms
Loyalty Privileges for End-Customers
IT Maintenance and Infrastructures
Bookings Through the Distribution Platform
All of which resulted in revenue enhancement and cost reduction- all via improved market shares, shorter intervals for new product introduction and fulfillment, a simpler way for new product introduction and a reduction of fulfillment costs.
And remember – we did this in less than 9 months time.