What is revenue assurance? At Kansys our RA practice is focused on maximizing your revenue streams though increased visibility into your network usage.  We provide the ability to identify /  quantify / address your network, mediation and billing related issues. Whether you are offering a flat rate plan or a VOIP provider, you need visibility into all of your usage events. When you consider the complexity and dynamic nature of your network, we believe that clients need to take a comprehensive, proactive and ongoing approach to Revenue Assurance. (see whitepaper here)

The evolution of the right tools, processes and people

In order to gain a better understanding our approach, it’s helps to have an understanding of our history.

As our professional services division continued to do more conversions, we found ourselves being asked to do more usage related conversion tasks. Concurrently, we continued to enhance our mediation and usage analytics software. We leveraged our call event warehouse solution (TAXI) (Total AXcess Information) to do pre-conversion, multi-system comparative analysis. We typically found errors in the mediation rules / guiding / ICA’s /  Circuit inventory / Trunk Group Routing / etc., that translated into significant dollars for our clients.

Although many of our clients had data marts or first generation usage warehouses, they typically lacked the right tools and / or expertise to “connect the usage dots* in this highly complex environment. 

Accordingly, we launched a formal Revenue & Usage Assurance Practice and have been busy ever since!

Sample Results

For over a decade, we’ve been helping carriers identify lost revenue dollars based on network, mediation, billing and other BSS errors.  Illustrative examples include:

Annualized Revenue Leakage	Carrier Type / Access Lines	Leakage Cause
$194,184	ILEC with 7,900 Access Lines	Phantom Traffic, Mediation Rule Errors
$161,076	ILEC with 6,800 Access Lines	Trunk Errors, Billing Errors, Outdated Mediation Rules.
$529,683	CLEC with 600,000 Access Lines	Billing System Long Distance MIU versus 3rd party carrier MIU
$1,612,551	CLEC with 600,000 Access Lines	Inter-Carrier excess billing for Reciprocal Compensation.
$42,576	ILEC with 3,200 Access Lines	Incorrect Toll Rating
$197,616	ILEC with 11,360 Access Lines	AMA 720 comparison to CABS Vendor provided EMI

Audits 

The above results were typically attained via network usage audits which combine our practice Professional Services with our call event warehouse solution, TAXI. The audits typically take into account a carrier’s network configuration, tariffs, ICA’s, usage guiding/rules/translations, etc.

Ask yourself… How does your company know if you’re capturing all your network events and if you’re classifying the call events accurately? How do you:

• Determine who is using your network and / or if anyone is taking a free ride?
• Validate the tandem provided usage?
• Know if your mediation rules are outdated and / or incorrect?
• Know if you’re event processing and rating rules are outdated?
• Know that your inter-carrier agreements are profitable?
• Know that your inter-carrier invoices are correct?
• Determine if you’re upside down in a bill & keep arrangement?
• Analyze product service plans for profitability and take rates?
• Monitor trunk capacity and traffic patterns to identify suspicious traffic?

So now that you've found it...

Once you identify revenue leakage between carriers, you have to collect it. Many times, inter-carrier disputes can drag out for an extended period of time or even end up at the state PUC. Kansys offers a complimentary collection service to complete the Revenue Assurance effort.

Consulting & skill expertise 

The majority of our RA efforts are project or SLA based. We also provide expert staff on an hourly basis for this specialized skill set.

If you are interested in any of the above, contact Bill Griffin @ 913-971-1737 or bgriffin@kansys.com